The Ultimo Policies
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Policies
Hotel Sydney Policies
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible at a location nearby (reservation is not needed) and costs AUD 38 per day.
Pets
Pets are allowed on request. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 17 years old stay for free when using an existing bed. People no matter the age stay for free when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note there is a 1.5% surcharge when you pay with Visa or Mastercard (including debit cards), Apple Pay, American Express, Union Pay and Diners credit card. Payments made with cash, Savings or Checking accounts are fee free. You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation Please note that The Ultimo requires a AUD 50 credit card pre-authorization, or AUD 200 cash or Eftpos deposit upon check in to cover any incidental charges. A credit card pre-authorization is a freeze placed on your account by your financial institution and is not a debit to the account. Upon checkout any outstanding balance owed will be confirmed and debited to the card provided. If the balance is zero the full amount will release back to your account within the next 5-7 working days from your financial institution. Please note that pets can only be accommodated in the Ultimo Courtyard Rooms. Covid-19 vaccination record requirement applies to all guests aged 16 years and older. No entry to the hotel unless you can provide proof of full vaccination or a medical exemption
The Ultimo
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